Fancy Bets' Privacy Policy — Your data is protected

Purpose of the Privacy Policy

When you create an account or use the Fancy Bets platform, certain information is shared with us. This Privacy Policy explains how that information is used, how long it is retained, and what rights you have.

This policy applies to the Fancy Bets website, mobile platform, and all digital services. By using the platform, you automatically agree to this policy. If the policy is updated, you will be notified through your registered contact details.

Information you provide directly

When you register, Fancy Bets collects the following information: your full name, date of birth, mobile number, and mobile banking details (for verification purposes only — your full account number is not stored). A copy of your National ID may be requested as part of the KYC process.

When you contact customer support, those conversations are also recorded — for training and quality improvement purposes.

Automatically collected information

Some data is collected automatically while you use the platform. This includes your IP address, browser type, device information, pages visited, time spent on each page, and how you navigate the site. This data is not used to personally identify you — it is solely used to improve platform performance and the overall user experience.

Primary Use Cases

Fancy Bets uses member data for five main purposes. First, account management — confirming registration, verifying logins, and keeping accounts secure. Second, payment processing — handling deposits and withdrawals safely.

Third, customer support — to communicate with members effectively when handling complaints or issues. Fourth, fraud prevention — to detect multiple accounts or suspicious transactions. Fifth, platform improvement — to understand which features are used most and deliver a better overall experience.

Fancy Bets may also use contact information to send members bonus offers and event updates. If you prefer not to receive promotional messages, you can opt out at any time from your account settings.

What we never do

• Selling or renting your data to third-party marketing companies.
• Sharing your information on social media without your consent.
• Sharing your data for credit scoring or any other financial assessment purposes.
• Sharing your betting history or financial information with your employer or family.

Limited & Controlled Sharing

In certain cases, Fancy Bets shares specific data with partners — but only to complete a service. For example, processing a payment through bKash or Nagad requires sharing the relevant transaction details with the payment processor. These partners are contractually bound to maintain the confidentiality of your data.

There are circumstances where data must be shared to meet legal obligations. If a court order or government investigation requires disclosure, Fancy Bets will cooperate in accordance with the law. Where possible, the member will be notified in advance.

What cookies are and how they are used

Cookies are small text files that your browser stores on your device. Fancy Bets uses three types of cookies. First, essential cookies — these keep your login session active and store security tokens. Disabling them will prevent the site from functioning properly.

Second, functionality cookies — these remember your language preference and display settings. Third, analytics cookies — these help us understand which pages are most visited and where issues may arise. This third category of cookies can be disabled through your browser settings.

You can limit cookies and tracking through your app or browser settings on your mobile device. This may reduce the functionality of some site features, but it will not affect your core betting experience.

Your rights

As a Fancy Bets member, you have the following rights regarding your personal data:

How to Exercise Your Rights

To exercise any of the rights listed above, email support@fancybets.click with the subject line "Data Rights Request" and clearly state which right you wish to exercise. Fancy Bets will aim to respond within 30 business days.

However, certain data retained due to legal obligations — such as financial transaction records — may not always be possible to delete. In such cases, Fancy Bets will explain the reason.

How Your Data Is Kept Secure

Fancy Bets uses multiple layers of technology to keep your data secure. All communications are protected with TLS/SSL encryption. Sensitive data stored in our databases is kept in encrypted form. Passwords are never stored in plain text — only their hashed versions are saved.

Regular security audits are conducted on our servers. If suspicious login activity is detected on an account, an automatic alert is sent to the member. Physical access controls are also in place at our data centers.

That said, no one can guarantee 100% security on the internet. Members also have a personal responsibility — use a strong password, be cautious on public Wi-Fi, and never share your password with anyone.